Privacy Policy for Cleaning Services

Effective Date: 4 January 2026

At Luxury Cleaning Solutions, we recognise that our clients value discretion, security, and the highest standards of professionalism. This Privacy Policy outlines our commitment to protecting your personal data and maintaining the absolute confidentiality of your home and private life in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect:

· Identity Data: Full name, title, and any authorised household representatives or estate managers.

· Contact Data: Primary telephone numbers, email addresses, and service address(es).

· Property & Access Data: Specific entry instructions, alarm codes (stored via encrypted methods), key-holding arrangements, presence of security systems, and specialised care instructions for high-value items or antique surfaces.

· Financial Data: Bank account details or payment card information. All digital transactions are processed securely through PCI-DSS-compliant third-party providers.

· Technical Data: IP addresses and browsing behaviour collected via our website to improve our digital service and user experience.

2. Legal basis for processing:

· Contractual Necessity: To carry out the cleaning and maintenance services as agreed in our contract.

· Legal Obligation: To comply with HM Revenue & Customs (HMRC) requirements, insurance mandates, and other regulatory obligations.

· Legitimate Interests: To maintain internal business records, ensure the safety of our staff, and conduct quality control assessments.

3. How we use your information:

· Service Delivery: Organising schedules and ensuring our teams are briefed on the unique requirements of your property.

· Professional Communication: Providing service updates, reminders, and responding to your enquiries.

· Personalisation: Customising our cleaning protocols to your specific preferences or the delicate materials found within your home.

· Security: Verifying the identity of individuals at the property and managing secure key-holding services.

4. Discretion and 3rd party disclosures:

· No Commercial Sharing: We never sell, rent, or trade your personal data to third parties for marketing purposes.

· Authorised Personnel: We only share necessary details (such as your address) with our vetted employees or authorised subcontractors who are bound by strict Non-Disclosure Agreements (NDAs).

· Service Providers: We may use professional UK-based software for scheduling and accounting, ensuring these partners adhere to rigorous cybersecurity standards.

5. Data Retention 

· Active Clients: Data is held for the duration of our service engagement.

· Financial Records: We are required by UK law to keep certain financial information for 6 years for tax purposes.

· Sensitive Access Data: Security codes and alarm instructions are permanently deleted from our digital systems immediately upon the termination of our service agreement.

6. Your rights:

· The Right of Access: You may request a 'Subject Access Request' (SAR) to receive a copy of the data we hold about you.

· The Right to Rectification: You may ask us to correct inaccurate or incomplete information.

· The Right to Erasure: You may request that we delete your data (the 'right to be forgotten'), subject to our legal record-keeping obligations.

· The Right to Restrict Processing: You may object to or restrict how we use your data in certain circumstances.

7. Security Measures:

· Luxury Cleaning Solutions employs robust technical and organisational measures to safeguard your data. This includes end-to-end encryption for digital files, password-protected scheduling platforms, and physical security for any keys held in our possession.

8. Contact our privacy lead:

· To exercise your rights or if you have any questions regarding your privacy, please contact us:

· Luxury Cleaning Solutions Phone: 07438242965

· Email: support@luxurycleaningsolutions.co.uk

· If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.